(Applicable under Québec Consumer Protection Law)
At SNOBGIRLS, we are committed to delivering exceptional products and a seamless client experience. The following policy outlines your rights and our procedures in accordance with Québec law.
Returns are accepted within 30 days of purchase.
To be eligible:
Items must be unused, unopened, and in original condition
Products must be returned in their original packaging
A valid proof of purchase is required
For hygiene and safety reasons, we do not accept returns on:
Opened or used haircare products
Personal care items once unsealed
Gift cards
Downloadable products
Once your return is received and inspected:
You will be notified by email of approval or rejection
Approved refunds are issued to the original payment method
Processing times may vary depending on your financial institution
If an order is refused at delivery or returned due to a change of mind, the following conditions apply:
Under Québec law, this situation is considered a client-initiated return (not a product defect or error).
As such, SNOBGIRLS reserves the right to deduct the following from your refund:
Original shipping costs
Return shipping costs charged by the carrier
Any additional carrier handling or refusal fees
A restocking fee of up to 30% may be applied to refused deliveries or non-defective returns.
This fee reflects handling, processing, and inventory reintegration costs.
👉 This restocking policy is clearly disclosed prior to purchase and forms part of our terms and conditions, in accordance with Québec Consumer Protection requirements.
All sale items are final sale and are not eligible for refunds.
We only replace items if they are defective or damaged upon receipt.
To
request
an
exchange,
contact:
info@snobgirls.com
Return
address:
PROCURE
Inc. (SNOBGIRLS)
60
Des
Amarantes
Ste-Anne-des-Lacs,
QC
J0R
1B0
Canada
If marked as a gift: a store credit will be issued
If not marked as a gift: refund is issued to the original purchaser
Customers are responsible for return shipping costs
Shipping fees are non-refundable
We strongly recommend a trackable shipping service for items over $75
SNOBGIRLS is not responsible for returns lost in transit.
For
any
questions
or
support:
info@snobgirls.com
